Return Policy

At Little-Crush, we are committed to ensuring that all of our customers are completely satisfied with their purchases. If, for any reason, you are not satisfied with your order, we are here to help. Please review the return process and policies below.

Common Return Reasons and Solutions

Defective/Manufacturing Issues

If the product is defective or has quality issues, we will send you a replacement free of charge.

The product does not fit

In case a product does not fit we will make sure a dedicated fit advisor helps you exchange for a better size.

Changed your mind?

Eligible physical items may be returned within 14 days after delivery, subject to the return requirements below. Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law. Please note, you will be responsible for all return shipping charges.

Wrong Item Received (Wrong/Missing Item from the Package)

If you receive the wrong item, we can send you a replacement free of charge.

Damaged Package

If your package arrives damaged, we will send you a replacement free of charge.

How to Return Your Order

If you need to return all or part of your order, please follow these steps:

1. Contact Us: Email us at support@little-crush.com within 14 days of receiving your order to request a return. Be sure to include your order number and the reason for the return.
2. Approval & Return Address: Our customer service team will confirm whether your return is accepted and provide you with the correct return address. (Note: If there is no response within 14 days after approval, the return request will be canceled.)
3. Prepare Your Return: Securely pack the product(s) in the original packaging, ensuring all accessories and items are included.
4. Ship the Return: Send the return package to the address provided and share the tracking number with our customer service team.
5. Refund Process: Once we receive and inspect the returned item(s), we will process your refund within 5 business days using your original payment method.

Return requirements

Items must be unworn and returned with their original hangtags attached.

Little Crush Membership & Digital Services

The Little Crush Membership is a recurring digital membership and is separate from purchases of physical merchandise.

Cancelling Your Membership

You may cancel your Membership at any time to prevent future recurring charges. If you enrolled in the Membership online, you may cancel using the online cancellation method provided through your account or another cancellation method clearly disclosed to you.

Cancelling your Membership does not automatically cancel, return, or refund any separate merchandise order that has already been placed.

Membership Charges

Except where required by applicable law or expressly stated otherwise, Membership fees that have already been charged are non-refundable.

Cancellation applies to future billing periods and prevents future recurring Membership charges after the cancellation becomes effective

If you believe that:

• you were charged after properly cancelling your Membership;
• you were charged without authorizing the Membership;
• you were charged an incorrect amount; or
• another billing error occurred

please contact us at support@little-crush.com so that we can review the issue.

Nothing in this Return Policy limits any refund, cancellation, or other consumer right that cannot lawfully be excluded under applicable law.

Membership Credits or Benefits

If your Membership includes credits, rewards, member-only pricing, or other benefits, the rules governing those benefits — including whether unused credits expire, roll over, or remain available after cancellation — are set out in the Membership Terms presented at enrollment and in our Terms of Service.

Damaged Products Upon Arrival

If your product is damaged during transit, please:

1. Take clear photos of the damaged item on a flat surface, showing both the defect and label.

2. Email the photos and a description of the issue to support@little-crush.com within 5 days of receiving your order.

3. We will send you a replacement free of charge. If the item is defective again, we will issue a full refund.

Additional Information

Contact Us: If you have any questions or need assistance, please reach out via email at support@little-crush.com.

Return Process: All returns must be approved by our customer service team before shipping. Please contact us before sending a return so that we can provide the correct return address and instructions. Returns sent to an incorrect address may be delayed or unable to be processed.

Physical Products and Memberships

This Return Policy applies primarily to returns, exchanges, and refunds for physical merchandise.

The Little Crush Membership is governed by the Membership provisions in our Terms of Service. Cancelling or returning a physical product does not automatically cancel your Membership.

Similarly, cancelling your Membership does not automatically cancel or return a physical order.

If you wish to cancel both a Membership and a merchandise order, you must complete the applicable process for each.

Thank you for choosing Little-Crush. We value your business and are committed to ensuring your satisfaction with our products.